Privacy Policy

MRRM Hospital and Health Service is committed to protecting your privacy. The confidentiality of our visitors when using the services we provide is important to us. We adhere to the following basic principles : Maximum security, keeping your personal information strictly confidential. Without your consent, we will not share or sell your personal information, including your name, address, age, gender, or medical history, to third parties. Although we use cookie technology to help users browse our website effectively, we never use cookies to store personal information, such as credit card numbers.

This privacy policy ("Privacy Policy") explains how we collect, use, share and protect personal information about the Users of the Services (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information.


This Privacy Policy is published in compliance with, inter alia: Section 43A of the Information Technology Act, 2000;

  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.


  • Your Personal Information is maintained by MRRM HOSPITAL in electronic form on its or its employees and Partners equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line and implement reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of MRRM HOSPITAL’s business.
  • No administrator at MRRM HOSPITAL will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone or device. Be sure to log off from the Website when finished. MRRM HOSPITAL and its Partners do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify MRRM HOSPITAL by sending an email to [email protected]. You shall be liable to indemnify MRRM HOSPITAL, its employees and Partners due to any loss suffered by them due to such unauthorized use of your account and password.
  • MRRM HOSPITAL makes all User information accessible to its employees only on a need-to- know basis.
  • Part of the functionality of the Services is assisting the patients, customers and other stakeholders (like doctors, labs, pharmacies, customer care executives and others) to access information relating to them. MRRM HOSPITAL may, therefore, retain and submit all such records to the relevant patients, their doctors or other stakeholders.
  • Notwithstanding the above, MRRM HOSPITAL is not responsible for the confidentiality, security or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, MRRM HOSPITAL and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of MRRM HOSPITAL and its Partners including, acts of government, computer / website hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

    Should you have questions about this Privacy Policy or MRRM's information collection, use and disclosure practices, you may contact us at [email protected]. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.

    If you have any grievance with respect to our use of your information, you may communicate such grievance to:

    The Grievance Officer,


    C-8/9, Om Vihar, Phase 1, Uttam Nagar,West Delhi, Opp. Metro Pillar No-709, New Delhi-110059

    Customer Care Number:- 9555059059

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